Shipping and Returns


You may purchase merchandise from this website by using Paypal only. Customers under the age of 18 will not be able to purchase any product sold on this site.

Shipping & Delivery

  •  At this time, ships all orders within the United States by USPS Home delivery.
  • Books will ship via Media Mail.

Shipping fee

up to $50                       $3.75
$50.01 to $75                $5.50
$75.01 to $100              $7.50
$100.01 to $124.99       $9.50
Over $125                      Free

Returns and Cancellation Policy

Orders that have been confirmed cannot be canceled, exchanged, or returned except when items are faulty or damaged.

Shipping costs are not refundable or credited. All return shipping costs are at the expense of the Customer. Any returns where shipping charges were discounted or complimentary will have actual shipping charges deducted from the refund total.

If you receive a damaged product, we will gladly replace the product or issue a credit back to your credit card, whichever you prefer. Please contact us within 14 days of delivery.

In case of cancellation due to unavoidable cases, we will refund the cost of the merchandise + shipping minus credit card and paypal refund handling fee, $20 cancellation handling fee, as well as the cost for any damage of the product.

Store Hours

Our store is open for 24 hrs 7 days a week except for the maintenance time. For any questions, please contact us at
Private Policy

Protecting your privacy is important to us. The information here will help you understand how Natural Healing Artists Inc., collects and safeguards your personal information.

Online Store Terms and Conditions

For Online store terms and conditions, please visit here.


Taxation of Customs Duty and Consumption Tax

If 60% of the purchased value (custom value) is of 10,000 yen or less shall be exempted from taxation of customs duty and consumption tax. Tax charged on supplements varies depending on the types of the supplements. It is usually 12-15% of the custom value. Consumption tax is 6.3% and local consumption tax is 25% of the consumption tax. As far as 60% of your purchase doesn’t exceed 10,000 yen, you will not be charged tax. So please be careful not to over purchase.

Please understand that tax is the responsibility of the customers. It is assessed and determined by the Japanese customs authorities without our involvement. If you have any questions about the tax amount specified on the tax notice, please inquire the office directly.

If you receive a postcard notification of customs procedures, please contact the customs directly or fill out the necessary information on the postcard and return it to them. After completing the procedures at the customs, you will receive the imported goods through the postal service. When you receive the goods, please pay the tax to the postal worker.

If you receive inquiries or directions regarding the imported goods, please let the customs know that they are for personal use in order to acquire a permission.
Customs Home Page:

Customs Home Page: Customs Answer (FAQ)


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