Shipping, Discount, & Returns


You may purchase merchandise from this website by using credit card only. Customers under the age of 18 will not be able to purchase any product sold on this site.

Shipping & Delivery

  • ships to US and Japan.
  • At this time, ships all orders within the United States by USPS Home delivery.
  • Books will ship via Media Mail.

Returns and Cancellation Policy

Orders that have been confirmed cannot be canceled, exchanged, or returned except when items are faulty or damaged.

Shipping costs are not refundable or credited. All return shipping costs are at the expense of the Customer. Any returns where shipping charges were discounted or complimentary will have actual shipping charges deducted from the refund total.

If you receive a damaged product, we will gladly replace the product or issue a credit back to your credit card, whichever you prefer. Please contact us within 14 days of delivery.

In case of cancellation due to unavoidable cases, we will refund the cost of the merchandise + shipping minus credit card refund handling fee, $20 cancellation handling fee, as well as the cost of any damage of the product.

Discount (Currently inapplicable due to Free Shipping for All U.S Customer.)

For the purchase over $123, free shipping will apply. This discount and other discounts cannot be combined. 

Store Hours

Our store is open for 24 hrs, 7 days a week except for the maintenance time. For any questions, please contact us at We reply to you between Monday through Friday, 9am till 9pm in EST. 

Private Policy

Protecting your privacy is important to us. The information here will help you understand how Natural Healing Artists Inc., collects and safeguards your personal information.

Online Store Terms and Conditions

For Online store terms and conditions, please visit here

Shipping Fee (Currently inapplicable due to Free Shipping for All U.S Customer.)

(Within US)

USPS First Class Package Mail

up to $48.99                  $3.75
$49.00 to $75                $5.50
$75.01 to $100              $7.50
$100.01 to $124.99       $9.50
Over $123                     Free Shipping

  • Delivery in 1-3 business days
  • Includes USPS Tracking
  • No Insurance

USPS Priority Mail (Currently inapplicable due to Free Shipping for All U.S Customer.)

Shipping Fee will be calculated by weight at Checkout

  • Delivery in 1-3 business days
  • Includes USPS Tracking
  • Includes Insurance up to $50 - $100

If you would like to insure your package, please choose USPS Priority Mail. 


If you would like to make a claim for a lost package, please contact USPS directly and submit a claim here within 7 to 60 days of making a shipment.

Natural Healing Artists, Inc. and Gut for Life are not able to be responsible for a lost package or delayed delivery. If you think the package you ordered has been lost or delayed for the delivery, please contact USPS. 

(To Japan)

For the information about shipping, please refer to the Japanese policy here.

Taxation of Customs Duty and Consumption Tax

If 60% of the purchased value (custom value) is of 10,000 yen or less shall be exempted from taxation of customs duty and consumption tax. Tax charged on supplements varies depending on the types of the supplements. It is usually 12-15% of the custom value. Consumption tax is 6.3% and local consumption tax is 25% of the consumption tax. As far as 60% of your purchase doesn’t exceed 10,000 yen, you will not be charged tax. So please be careful not to over purchase. For more information, please visit here.

Please understand that tax is the responsibility of the customers. It is assessed and determined by the Japanese customs authorities without our involvement. If you have any questions about the tax amount specified on the tax notice, please inquire the office directly.

If you receive a postcard notification of customs procedures, please contact the customs directly or fill out the necessary information on the postcard and return it to them. After completing the procedures at the customs, you will receive the imported goods through the postal service. When you receive the goods, please pay the tax to the postal worker.

If you receive inquiries or directions regarding the imported goods, please let the customs know that they are for personal use in order to acquire a permission.
Customs Home Page: 

Customs Home Page: Customs Answer (FAQ)


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